Account and Data Deletion Policy

Last updated: 1 September 2026 · Effective: 1 September 2026 · Version 1.0

This Account and Data Deletion Policy explains how users may delete content, request deletion of an Opinyn account and exercise applicable rights concerning personal data.

It also explains what happens to User Content, votes, voting statistics, reports, moderation records, backups and information that Opinyn must or may retain for legitimate legal, safety and security reasons.

This Policy forms part of the Opinyn Privacy Policy and Terms of Use.

The Service is operated by:

Jan Nik Jesenovec – Manumed s.p.

Kokošnje 13

1233 Dob

Slovenia

Email: info@opinyn.com

Right to delete an account

Users may request permanent deletion of their Opinyn account at any time.

Account deletion means deletion of the account and associated personal data, subject only to limited retention where necessary and permitted by applicable law.

Temporary deactivation, suspension or removal of the application from a device does not constitute account deletion.

How to request account deletion

A user may request account deletion through:

A. The Opinyn application

The account-deletion option should be available under:

Settings → Account → Delete Account

B. The Opinyn website

A deletion request may be submitted through:

[INSERT DIRECT ACCOUNT-DELETION WEBPAGE URL]

The webpage must provide a direct and accessible method for requesting deletion and must not merely link to general support information.

C. Email

A user may email a deletion request to:

info@opinyn.com

The request should be sent from the email address connected to the Opinyn account where reasonably possible.

Deleting the application is not account deletion

Deleting or uninstalling the Opinyn application from a mobile device does not delete:

the Opinyn account;
the user’s profile;
User Content;
voting records;
reports;
personal data stored by Opinyn.

Users must use one of the deletion methods described in this Policy.

Identity verification

Before deleting an account, Opinyn may take reasonable steps to verify:

the identity of the requesting person;
ownership of the relevant account;
that the request is genuine;
that the account has not been compromised.

Verification may include:

requiring the user to be signed in;
re-entering a password;
confirming a verification code;
confirming access through Apple or Google authentication;
responding from the registered email address;
providing limited additional account information.

Opinyn will not request more personal data than reasonably necessary for verification.

Verification requirements must not be used to create unnecessary obstacles to account deletion.

If Opinyn cannot reasonably verify account ownership, it may request additional information or temporarily delay deletion to protect the account from unauthorised deletion.

Confirmation before deletion

Before deletion is initiated, Opinyn may display a clear confirmation explaining that:

account deletion is permanent;
the user will lose access to the account;
the profile will be removed;
published content will be deleted or anonymised;
direct links between the account and votes will be deleted or anonymised where no longer necessary;
aggregate voting results may remain;
Aura, scores, ranks, badges and history will be lost;
certain information may be retained for legal, safety or security purposes;
deletion of the Opinyn account does not delete the user’s Apple or Google account.

The user must actively confirm the deletion request.

The confirmation must not be preselected.

Effect of a valid deletion request

After a valid deletion request is confirmed, Opinyn will normally:

disable access to the account;
prevent further use of the account;
stop displaying the user’s profile;
begin deletion or anonymisation of associated personal data;
delete or anonymise public User Content according to this Policy;
remove active authentication credentials and tokens;
stop non-essential communications;
stop marketing communications;
invalidate the active push-notification token where technically possible;
process deletion requests with applicable service providers.

Account deletion will normally be completed as soon as reasonably possible and no later than 30 days after successful verification, unless a longer period is permitted or required by law.

Information deleted from active systems

Subject to lawful exceptions, account deletion will include deletion or irreversible anonymisation of:

email address;
username;
display name;
biography;
profile photograph;
date of birth or age information;
authentication credentials;
Apple or Google authentication identifiers held by Opinyn;
active session information;
push-notification tokens;
privacy and notification preferences;
follower and following connections;
saved content;
profile-level Aura, scores, ranks and badges;
voting-identity information linked to the deleted account;
directly identifying product-analytics profiles;
public User Content;
comments and replies;
reactions;
support data that is no longer necessary;
other personal data not subject to a lawful retention exception.

User content

When an account is deleted, Opinyn will normally delete or anonymise content created by the user, including:

dilemmas;
questions;
answer options;
photographs;
videos;
captions;
descriptions;
comments;
replies;
profile information.

Depending on the context and technical structure, deleted content may be:

permanently removed;
replaced with an indication that the account or content was deleted;
anonymised so it is no longer linked to the former user;
retained in restricted form where required for safety, legal compliance or evidence preservation.

Opinyn may retain limited content where deletion would:

remove evidence of a serious violation;
interfere with an ongoing legal investigation;
violate a valid preservation obligation;
prevent establishment, exercise or defence of legal claims;
create a serious safety risk;
conflict with another applicable legal obligation.

Content retained for these reasons will not remain publicly available unless a valid legal reason requires otherwise.

Comments and conversation context

Where deleting a comment would make an existing conversation technically incoherent, Opinyn may replace the username and identifying information with a neutral label such as:

“Deleted user”

The text of a comment should also be deleted unless:

the user requests only account anonymisation;
retention is necessary for a legal, safety or evidentiary reason;
the text has been incorporated into another user’s legally independent content;
another lawful exception applies.

Where a comment is retained, it must be anonymised unless continued identification is legally necessary.

Votes and voting records

Opinyn records votes to:

count results;
prevent duplicate voting;
maintain voting integrity;
produce dilemma statistics;
identify manipulation;
calculate platform features.

Following account deletion, Opinyn will normally:

delete or irreversibly anonymise the direct link between the vote and the deleted account;
remove the user’s personal voting history;
remove account-level voting-identity information;
remove or anonymise individual voting characteristics;
retain vote totals and percentages where necessary to preserve completed dilemma results;
retain anonymised or aggregated voting statistics that no longer identify the former user.

A vote may therefore remain included in the numerical total of a dilemma after the connection to the voter has been deleted or irreversibly anonymised.

Where a specific vote must be removed to honour an applicable data-protection right, Opinyn may recalculate:

total vote count;
option percentages;
related statistics;
affected Aura or participation information.

Aggregated and anonymised information

Information that has been irreversibly anonymised so that it no longer relates to an identifiable person is no longer personal data.

Opinyn may retain anonymised or aggregated information, including:

total number of users;
total number of dilemmas;
total number of votes;
vote percentages;
category statistics;
general engagement rates;
general retention statistics;
platform-growth statistics;
anonymous fraud and security trends.

Anonymised information must not be used to recreate or identify the deleted user.

Anonymous posts

Anonymous posts remain internally connected to a user account while the account is active.

Following account deletion, Opinyn will normally:

delete the anonymous post; or
irreversibly remove the internal connection to the deleted account.

An anonymous post may be retained in restricted form where necessary for:

moderation;
safety;
investigation;
legal compliance;
evidence preservation.

“Anonymous” does not prevent Opinyn from acting on a deletion request or lawful retention requirement.

Reports and moderation records

Deletion of an account does not automatically require immediate deletion of all reports and moderation records.

Opinyn may retain limited records of:

reports submitted by the user;
reports made against the user;
confirmed violations;
warnings;
content removals;
account suspensions;
appeals;
decisions;
serious safety incidents;
attempts to evade enforcement.

Such records may be retained where reasonably necessary to:

protect users;
prevent repeat abuse;
investigate fraud or manipulation;
handle appeals;
defend legal claims;
comply with the Digital Services Act or another legal obligation;
cooperate with competent authorities.

Where possible, identifying information should be minimised or pseudonymised.

Ordinary moderation records will normally be retained for no longer than three years after the case is closed, unless a longer period is justified.

Child-safety and serious-threat information

Information connected to suspected:

child sexual exploitation;
grooming;
sextortion;
human trafficking;
terrorism;
credible threats to life;
serious violent crime;

may be retained for longer where reasonably necessary or legally required.

Account deletion does not require Opinyn to destroy evidence that must or may lawfully be preserved for child protection, public safety, criminal investigation or legal proceedings.

Access to retained sensitive evidence must be restricted to authorised persons.

Security, fraud and ban-evasion records

Opinyn may retain limited information after account deletion where necessary to:

prevent fraud;
detect vote manipulation;
prevent account takeover;
prevent banned users from immediately evading enforcement;
protect platform security;
respond to legal claims.

This may include limited records such as:

internal enforcement identifier;
reason and date of a serious ban;
security-event information;
hashed or otherwise protected anti-abuse identifiers;
evidence of coordinated manipulation;
relevant IP or device information where proportionate.

This information must not be retained longer or used more broadly than reasonably necessary.

Backups

Personal data deleted from active systems may remain temporarily in protected backups.

Backup copies will normally be overwritten or deleted within 90 days.

During that period:

backup data will not be restored for ordinary business use;
access will be restricted;
the information will remain protected;
if a backup is restored after an incident, relevant deletion requests must be reapplied where technically possible.

Backup retention may be extended only where required by law, security or disaster-recovery necessity.

Firebase, PostHog and other service providers

Opinyn may use service providers including Firebase and PostHog.

When an account is deleted, Opinyn will take reasonable steps to:

delete the user from Firebase Authentication;
delete or anonymise account data stored in applicable Firebase databases and storage;
remove directly identifying media and records;
request deletion or anonymisation of the associated PostHog profile where applicable;
remove or invalidate push-notification tokens;
instruct other processors to delete associated personal data where required.

Deletion may not apply to information that a service provider independently processes as a separate controller under its own legal obligations.

Apple and Google accounts

Deleting an Opinyn account does not delete:

the user’s Apple Account;
the user’s Google Account;
information independently held by Apple or Google;
other applications connected to those accounts.

Opinyn will delete or invalidate authentication identifiers and tokens held for the Opinyn account where no longer necessary.

Users may separately manage connected applications through their Apple or Google account settings.

Push notifications

After account deletion:

Opinyn will stop account-based push notifications;
the active push token will be deleted or invalidated where technically possible;
notification preferences connected to the account will be deleted;
previously delivered notifications may remain in the device’s notification history until removed by the user or operating system.

Users may also disable notifications through device settings before deleting the account.

Marketing communications

Account deletion will stop marketing communications associated with the deleted account.

Opinyn may retain minimal suppression information, such as an email address or protected identifier, where necessary to ensure that a person who unsubscribed is not accidentally added back to a marketing list.

Such suppression information will be used only for that purpose.

Legally required retention

Opinyn may retain specific information where required by:

tax or accounting law;
court orders;
administrative orders;
evidence-preservation duties;
consumer-protection law;
data-protection law;
Digital Services Act obligations;
law-enforcement requests;
another binding legal obligation.

Retained information will be limited to what is necessary and will be deleted when the applicable obligation expires.

Legal claims

Opinyn may retain information necessary to:

establish legal rights;
exercise legal rights;
defend legal claims;
resolve disputes;
document acceptance of Terms;
demonstrate compliance.

Legal acceptance, consent and policy-version records may be retained for up to five years after account deletion where reasonably necessary, subject to any different legally applicable limitation period.

Suspended or banned accounts

A suspended or banned user may still request account deletion.

Opinyn will process the request but may retain limited information necessary to:

document the violation;
prevent enforcement evasion;
protect users;
preserve evidence;
comply with law;
defend legal claims.

Account deletion does not cancel responsibility for conduct occurring before deletion.

A banned user does not obtain a right to create a replacement account by deleting the banned account.

Pending reports and appeals

If an account has an active report, complaint, appeal or legal dispute, Opinyn may:

complete the relevant review before fully deleting necessary records;
immediately remove the public profile and restrict account access;
retain only information necessary for the pending matter;
complete deletion after the matter and applicable retention period end.

Opinyn will not retain unrelated account data merely because one limited matter remains open.

Content copied by other users

Opinyn cannot delete copies that another person has:

downloaded;
captured in a screenshot;
copied;
reposted outside Opinyn;
independently published on another service.

Users may need to contact the relevant person or third-party service regarding copies outside Opinyn.

Opinyn may act against content reposted within Opinyn where it violates applicable rules or rights.

Data export before deletion

Before deleting an account, users may request access to or a copy of eligible personal data by contacting info@opinyn.com.

Where applicable, data may be provided in a structured, commonly used and machine-readable format.

A user is not required to request an export before deleting an account.

After deletion has been completed, Opinyn may no longer be able to recover or provide deleted information.

Withdrawing a deletion request

If Opinyn provides a limited deletion-processing period, the user may be able to cancel the request before permanent deletion is completed.

The confirmation screen or email will explain whether cancellation is available and how to request it.

Once deletion or irreversible anonymisation has been completed, the account and associated personal data cannot be restored.

Requests from parents or guardians

A parent or legal guardian may request deletion of an account believed to belong to an underage child.

Opinyn may request reasonable evidence of:

the identity of the requester;
the child’s identity;
parental responsibility or legal authority;
the relevant account.

Verification must not delay urgent child-safety measures.

Requests concerning deceased users

Requests concerning a deceased user will be assessed according to applicable law, the user’s privacy, evidence of death and the requester’s legal authority.

Opinyn will not provide account access or disclose personal information solely because a person claims a personal relationship with the deceased user.

Response to deletion requests

Where contact information is available, Opinyn may confirm:

receipt of the request;
whether verification is required;
when deletion has been initiated;
when deletion has been completed;
whether limited information has been retained and the general reason, where disclosure is lawful.